Difficult people exist at work as in all facets of life, and they come all shapes and sizes: Some talk constantly and never listen. Others must always have the last word. Some fail to keep commitments. Others criticize anything that they did not create themselves. They can take the form of a cut-you-downer, a two-faced backstabber, a gossip, a meddler, an instigator or a nasty competitor. Dealing with these types is easier when the person is just generally obnoxious or when their behavior affects more than one person. But it is much tougher when they personally attack you or undermine your professional standing.
Then how to handle such situation?
Assess your situation, take a deep breath and try to understand exactly what is happening to you. Once you are fully aware of what is happening, deciding to live with the situation long-term is rarely an option. Make sure to take action swiftly. You may eventually become so angry that your efforts to address the situation could become irrational. Managers might wonder why you’re unable to solve your own problems, even if their tolerance of the situation is part of the problem. If you are embroiled in a constant conflict at work, you may end up getting blamed for other problems. Be sure to keep all of your dealings with the person private. If you approach a difficult person with the belief that he or she is as eager as you are to restore harmony, you can make the first move. If you can find something to appreciate about them, comment on it in a favorable way. If that person senses your allegiance, they will be naturally drawn to you, and you may both learn to get along despite your differences. If the discussion is getting nowhere, walk away.
- Stay calm
- Listen intently
- Keep it professional
- Think carefully before you speak
- Speak in calm and composed manner
- Know when to walk away
